Information, Policies, and Fees

(revised August 31, 2017)

Information

2017-2018 SPMCC School Closures
Labor Day: September 4, 2017
Thanksgiving Break: November 23—25, 2017
SPMCC Winter Break: December 24, 2017—January 3, 2018
Memorial Day: May 28, 2018
Independence Day, July 4, 2018
Labor Day: September 3, 2018


Student Tuition 

Individual Lesson Rates with
Artist-Instructors
30-minute lessons: $35/lesson
45-minute lessons: $50/lesson
60-minute lessons: $64/lesson

Individual Lesson Rates with
Master Teachers
30-minute lessons: $38/lesson
45-minute lessons: $55/lesson
60-minute lessons: $75/lesson

Tuition Rates may be adjusted periodically.  SPMCC will always send out notification before a tuition rate adjustment.  To make sure you receive all notification, please check that your current email and phone information is up-to-date in your student’s SPMCC file at the front desk.

Policies

Fees and Payment
All enrolled students are required to register for our convenient automatic billing (autobill) program. Lesson fees will automatically be withdrawn from the account of your choice, on the 25th of each month for the following month’s lessons.  SPMCC accepts VISA, MasterCard, and Discover credit cards.  Please note that SPMCC does not accept American Express.  SPMCC also take cash (exact change only), and checks made out to “SPMCC.”
A fee of $10 will be added for cards or accounts that are declined.

Absences and Make-Up Lessons (“Lesson Cancellation”)
If you need to miss a lesson, let us know ASAP by emailing southpasadenamusic@gmail.com, calling 626.403.2300, or informing the front desk receptionist AT LEAST 24 hours in advance.  You must inform the scheduling staff about your absence, not only your instructor. Please contact us about scheduling a make-up lesson.  Please note that students are permitted two approved make-up lessons for two missed lessons per trimester: January-April, May-August, September-December.  All confirmed scheduling and scheduling changes must be communicated with the SPMCC staff, not only with the instructors.  Beginning September 1, 2017, missed lessons that are not made up within the same trimester will expire at the end of the trimester.

Same-Day Cancellations
Unfortunately, SPMCC cannot accommodate make-up lessons for same-day cancellations because we must be fair to our teachers and honor their teaching schedule.  For families that have two or more students (family, siblings, friends) on the same autobill account: if one student cancels but the other(s) attend(s), there are no make-ups for the student who cancels.

No-Show Lessons
No-show lessons are not eligible for make-up lessons and are non-refundable.  If a student does not show up to lessons three weeks in a row without notifying SPMCC staff, SPMCC may automatically remove the student from the schedule and the lesson slot will become available to other students. 

Tardiness
Students who arrive late to their lesson will be given the remainder of their allotted lesson time.

Winter/Summer Breaks
While taking a break from SPMCC, if a student wishes to reserve their recurring lesson day and time, the student can opt to continue recurring autobill charges.  The missed lessons can be counted towards make-up lessons.

Stopping Your Lessons
If you wish to discontinue taking lessons, please inform us in writing by filling out a Discontinuation Form and submitting it to SPMCC via e-mail at southpasadenamusic@gmail.com or in-person with a SPMCC staff member.  Please fill out forms completely, as incomplete forms cause processing delays.

Please note that any paid lessons remaining are non-refundable. Discontinuation requests submitted by the 15th of each month ensures that your autobill will not be charged for the following month.  Remaining paid lessons can be held for a period of 6 months should you wish to resume lessons. Remaining lessons can also be transferred to family members, friends, or donated to our scholarship fund.

Substitute Instructors
SPMCC instructors are top musicians who are active in their professional fields of endeavor. Although SPMCC make every effort to provide consistency in instruction, occasionally our instructors have engagements and may be unavailable to teach a specific lesson. In these cases, we will provide a well-qualified substitute instructor. 

If SPMCC Cancels a Lesson
In the rare case that an Instructor is absent, and there is no substitute teacher available, SPMCC will immediately notify you of the Instructor Cancellation and apply a credit to your next month’s lesson.  In some cases, SPMCC will refund to you the prorated amount of your tuition based on the number of weeks in the month of cancellation.  The refund will be made to the student’s automatic billing (autobill) account holder’s name, in the form of a check, which can be picked up one week after the cancelled lesson.

If a teacher is late for a lesson, you will still receive your full lesson time.

Ensemble and Class Tuition
All ensembles are billed on a monthly basis and are ongoing groups throughout the year.  After the first month of ensemble attendance, all ensemble students must sign up for autobill.  Ensembles and classes with a scheduled start/end date must be paid at the beginning of the session in-full, and are not refundable.  These classes typically run for 8 weeks at a time.  Please see our course catalogue for details on classes and ensembles offered.  Fees per class are listed on our website at www.southpasadenamusic.com. Fees are due in full prior to attending the first class.

Cancellation Policy for Ensembles and Classes
No full refunds will be granted after the first class day. There is a $25 processing fee for cancellations or program changes later than three weeks before session start date. Full refunds will be issued for any sessions cancelled by SPMCC.
Students who drop out or attend part of a class or ensemble will not be refunded tuition during the remainder of the class session.  All classes are subject to minimum and maximum enrollments.

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1509 Mission Street, South Pasadena, CA 91030 | Phone 626.403.2300 | Fax 626.403.2329 | email us